| Joint chair's introduction |
Ian Wright, Head of Member Relations, NHC
Yvonne Davies, Director, Scrutiny & Empowerment Partners Ltd (SEP) |
| New Standards and consumer protection |
Graeme Foster, Strategic Regulation Manager
TSA |
| Lessons learned from the TSA's co-regulatory champions |
Jessica Crowe, Executive Director,
Centre for Public Scrutiny |
| PPS1 Involving young people in tenant panels and scrutiny |
Hannah Fitzhenry, Helena Partnerships
Craig Fletcher, Helena Partnerships |
| PPS2 and 10 Presenting information to senior staff and boards |
Maureen Adams, Soha Housing
Nasreen Razaq Al-Hamdani, Soha Housing
Margaret Bucknell, Soha Housing |
| PPS3 and 8 Recruting and training tenant panel members |
Margaret Connor, Salix Homes
Barbara Harper, Salix Homes |
| PPS4 and 9 Tenant cash-back |
Ian Rumsam, Together Housing Group |
| PPS5 Are you new to scrutiny? The process and early lessons learned |
Linda Levin, Scrutiny and Empowerment Partners
Andrea Malcolm, Bernicia Group
Audrey Pepper, Bernicia Group |
| PPS6 What information is useful for scrutiny? |
Karen Perry, Community Gateway
Gill Lawson, Community Gateway |
| PPS7 Modern ways to engage tenants - use of social media |
Jacqui Grimes, Northern Housing Consortium |
| PPS11 Scrutiny across boundaries |
Teresa Tierney, Halton Housing Trust
Mike Hill, Halton Housing Trust
Peter Donegan, Riverside Group |
| PPS12 Coaching, networking, researching good practice |
Linda Levin, Scrutiny and Empowerment Partners |
| Complaints - all change! |
Rafael Runco, Deputy Ombudsman, Housing Ombudsman Service |
| Tenants in control |
Christopher Simpson, Belle Isle Tenant Management Organisation |
| New Housing strategy and the housing changes in the Localism Bill |
Paul Downie, Communities and Local Government Department |
| A Chief Executive's perspective |
Kevin Dodd, Wakefield and District Housing |
