Working with members to deliver cost-effective solutions; transfer skills, and build capacity to ensure housing organisations optimise their efficiency and effectiveness.

Focus

• Performance management
• Service delivery
• Inspection
• Regulation
• Self-assessment
• Key Lines of Enquiry (KLOE)
• Resident outcomes
• Efficiency
• Effectiveness
• Collaboration

Example Outcomes

• Pan-Northern offering of facilitated peer review service
• Development of addtional performance improvement models including systems thinking
• Work with all agencies to improve sector performance to include master class workshops with Audit Commission
• Input into future development of inspection of housing and related services
• Development of a Performance Improvement Network
• Analysis and policy tracking
• Promote performance improvement across the full range of conferences
• Staff attitudinal surveys benchmarked against other organisations
• Development of shared services solutions
• Develop new business diversification tools and network
• Strategic Housing Network
• Suite of conference activity including:
  • Inspecting for Excellence Conference
  • Performance Management Conference